Application
This unit describes the skills and knowledge required to assist in managing stakeholder relationships during a project. It involves ensuring timely and appropriate involvement of key individuals, organisations and groups throughout the project.
The unit applies to individuals who are project assistants working in a project support role.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Assist in identifying and addressing stakeholder interests | 1.1 Assist in identifying stakeholders relevant to project objectives 1.2 Divide stakeholder interests and assist in determining forms of engagement 1.3 Assist in identifying and supporting ways to address differing stakeholder interests |
2. Assist stakeholder communications | 2.1 Assist in negotiating agreement on project communication method, and content and timing of stakeholder engagement 2.2 Provide support for communication of information within authority levels, by identifying and addressing variances |
3. Participate in stakeholder engagement | 3.1 Establish and confirm stakeholder behaviour expectations and communication needs 3.2 Confirm and conduct stakeholder engagement according to project objectives and roles |
4. Review stakeholder communication | 4.1 Discuss with stakeholders relevant staff and own performance review according to project expectations, objectives and roles 4.2 Identify and document relevant staff and own development needs and opportunities |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
assist in conducting stakeholder engagements and communication during at least two projects.
In the course of above, the candidate must:
work with others to establish various stakeholders needs and interests
engage with project stakeholders using effective interpersonal skills and appropriate methods of communication
select and use communications methods relevant to the project needs and stakeholder expectations.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
different types of stakeholders
different levels of stakeholder engagement on projects
techniques and strategies for stakeholder engagement
interests and expectations of stakeholders
common problems leading to variances in stakeholder engagement.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
project documentation detailing stakeholder engagement
examples of stakeholder engagement activities.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Reading | Identifies and interprets textual information to determine and adhere to objectives |
Writing | Documents findings on communication needs using required formats and structure |
Oral Communication | Participates in verbal exchanges using clear and detailed language to provide relevant information Uses active listening and questioning techniques to elicit views and opinions of others |
Initiative and enterprise | Understands how own role meshes with others and contributes to broader work goals |
Teamwork | Identifies importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate, with whom, why and how Collaborates with others as part of familiar routine activities and contributes to specific activities Uses interpersonal skills to build rapport, negotiate agreement and maintain positive working relationships |
Planning and organising | Uses analytical skills to identify stakeholders and determine their needs Follows pre-determined plans to achieve required outcomes |
Sectors
Business Competence – Project Management